Meet the Leadership Team
Krystin Albert BSN, RN, Chief Executive Officer
Krystin earned her Bachelors of Science in Nursing from Rivier College. She has over 20 years of extensive healthcare experience across the continuum of care. Her previous experience in rehabilitation and sub-acute care provided her a wealth of knowledge that she has carried forward. In her previous role here as Director of Home Health Care and Hospice, and also her three months as Interim CEO, she was dedicated to the continued development of the Home Health Care and Hospice programs and team, to ensure community needs were met, and staff was always made to feel supported. Krystin understands there is a rising need for quality care services for seniors. Her desire to make a difference brought her to Franklin VNA & Hospice 6 years ago. Her nursing career has been dedicated to creating high quality, reliable systems of care and developing the next generation of nurses and health care professionals to lead in these ever-changing times. She’s approachable, professional, knowledgeable, always brainstorming, and maintains a calm and collected temperament under all circumstances. Krystin is good for a multitude of laughs in any given day, and has proven more than once how effectively she can lead a team, and create the buy-in needed for such a team to embrace her leadership and shared vision.
Kristin M Jordan, MSN, RN, CHHCM, CHCM Director of Home Health & Hospice Services
Kristin received her Master of Science in Nursing degree from Southern New Hampshire University, and earned a Bachelor of Science in Nursing degree from the University of Southern Maine. Her professional background includes surgical oncology at the Sarah Cannon Cancer Center at HCA’s Centennial Medical Center in Nashville TN, as well as academic clinical instruction through the much respected private institution, Belmont University, and medical oncology at a local community hospital. Kristin holds certifications in both Home Health and Hospice Case Management. In her previous role here as Manager of Education/Quality & Private Duty, Kristin focused her holistic clinical experience and expertise on fostering community health and wellness through the continuum of care by growing her field clinician and support services teams. Her greatest professional passions are equipping staff with the most current and innovative evidence-based resources and education, and promoting the importance of a supportive and just culture, while fostering superior care out in the field, and delivering to patients and their families the tools and empowerment necessary to reach their greatest level of independence
Jacinda Young, RN Clinical and Staff Development Manager
Recently holding the position of Clinical Supervisor, Jacinda’s knowledge and experience will be a huge asset in her new role. Jacinda started at FVNA working as a RN Case Manager, bringing with her years of experience in the home healthcare field. Jacinda earned her Associates of Science in Nursing in 2012 from Lakes Region Community College graduating with honors, and received the Nursing Excellence Award her senior year. Jacinda is currently pursuing her Bachelors of Science degree in Nursing at Southern New Hampshire University. Between her passion for nursing and her love of teaching, she is a perfect fit to lead the education and quality departments to provide valuable ongoing staff development. It will enable her to soar and do what she loves most, all while implementing continuous improvements throughout the agency. She is a strong advocate for the patients and the staff at Franklin VNA, ensuring all our patients and staff have the utmost care possible. Jacinda enjoys and thrives on learning, which gives her the drive to educate our staff to implement high quality patient outcomes
Elizabeth Chang, RN, BS Provider Educator
Holds an Associate of Science in Nursing, and a Bachelor’s of Science in Biology. Elizabeth brings over 15 years of experience to us. Elizabeth began her career in New York City as an International Board Certified Lactation Consultant. Elizabeth's expertise extends to ob/gyn practice, pediatric home care nurse, home infusion therapy nurse, nurse practice educator and director of nursing with a long-term care facility. She is now the Hospital and Physician Liaison for Franklin VNA & Hospice. She is the Vice Chair on the Choose Franklin Advisory Council and active in the Franklin VNA & Hospice outreach events such as Community Day and local health fairs.
Listen to her TEDx talk on the importance of choosing local health care at the TEDx Trestle View Park event, which can be found here: Break your leg local | Elizabeth Chang | TEDxTrestleViewPark
Listen to her TEDx talk on the importance of choosing local health care at the TEDx Trestle View Park event, which can be found here: Break your leg local | Elizabeth Chang | TEDxTrestleViewPark
Michael Lard, Information Technology Manager
Provides leadership for the continued development of an innovative, robust, and secure information technology environment throughout Franklin VNA & Hospice. Michael brings more than 20 years of hands-on experience in information systems, information technologies, and operations. Michael oversees the architecture and implementation of all operational and business support systems that the organization uses to operate and manage the business. He began his tenure with the Franklin VNA & Hospice in 2002. Mike served in the US Navy for six years where he was trained as an Electronics Technician and stationed on the USS Seattle. While serving our country Michael was responsible for various satellite and long-range communications systems and was instrumental in the transition from an onboard mainframe system, to a network system. He received multiple awards for ensuring the readiness for the Y2K switch. Michael’s experience includes System Administrator. Michael played a vital role in the implementation of the Franklin VNA & Hospice Electronic Medical Record system.
Jennifer Boyce, Revenue Integrity Manager
Holds an Associate’s Degree in Medical Billing and Coding, specializing in both finance and accounting. Jenny has been in the healthcare industry for 8 years and has been a valuable asset for the Franklin VNA & Hospice over the past 2 years. As the Interim Revenue Integrity Manager, Jenny manages the Agency’s medical billing and accounts, has streamlined patient billing, collections, and the process of reimbursement practices. Jenny works with senior management to develop the annual operating budget for review and approval by the board of directors. She also prepares monthly financial reports for analysis and contributes to the maintenance of an accurate, up-to-date general ledger. She also provides daily hands-on service to internal and external stakeholders large and small, offering timely, creative solutions to meet their needs.
